In the past at this hotel, the supervisory and management group have had training and development programs with no learning objectives, with the intention of boosting morale. We have a number of employees in this group who are resistant to change and very skeptical of any new initiatives.

When we announced that this new team building seminar was in, initially we faced a lot of criticism and disappointment from a majority of the group. Our decision to incorporate a team building component to the day was based on the need for greater inter/intra departmental communication and our commitment to providing ongoing development for our staff. All this would ultimately lead to greater employee satisfaction and therefore higher levels of customer service. 

I was very pleased with the day, it gave people from different departments the opportunity to work side-by-side for the day and learn a little bit - although informally - about other departments. In short, they met someone new and gained a greater appreciation for the work that others do. This understanding is important when all of the departments in a hotel are so interconnected.